Return Eligibility
To be eligible for a return:
- The item must be unused and unopened
- Must be in its original packaging
- Must include proof of purchase
Due to the nature of fragrance products, we do not accept returns on opened or used items.
How to Start a Return
To initiate a return, please contact us at:
support@inspiredfragrancex.com
Include your order number and reason for return.
If your request is approved, we will provide detailed return instructions.
- Customers are responsible for return shipping costs
- Returns sent without prior approval will not be accepted
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is:
- Damaged
- Defective
- Incorrect
Contact us immediately at support@inspiredfragrancex.com with relevant details (and photos if possible). We will review the issue and resolve it accordingly.
Non-Returnable Items
We do not accept returns for:
- Opened or used fragrances
- Sale items (if applicable)
- Gift cards
Exchanges
We do not offer direct exchanges.
If you would like a different item, you may return the eligible product and place a new order separately.
European Union – Consumer Rights
For orders delivered within the European Union, customers have a legal right to cancel or return their order within 30 days of delivery, in accordance with applicable consumer protection laws.
This right applies provided that items are returned in their original condition, unused and unopened, and with proof of purchase.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be issued to your original payment method
- Please allow up to 10 business days for processing
- Additional time may be required by your bank or payment provider.
If more than 15 business days have passed since approval, please contact:
